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Welcome to ASOS Returns Portal

Please enter your email address and original order number above.

You can return any purchase if you change your mind - this needs to be done within 28 days of your item being delivered.

For our full Returns Policy, please click here
To contact our dedicated customer support team for help with any queries prior to your return please visit www.asos.com/customer-service/customer-care/help/?help=/app/home

Please do not click the back button: this will disrupt your session. If you need to start the process again, please click the ASOS logo.

Personal Information

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Items

Please enter details of the order item you wish to return.

The field isn't valid, please use numbers and letters only. {{ AddItemError }} This item is already in your return list.
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  • Product Code {{item.SKU}}
  • Product Description {{item.ProductDescription}}
  • Reason {{GetDropDownValueAsString('ReturnsItemModel.ReturnReasonId', item.ReturnReasonId)}}
  • Quantity {{item.Quantity}}
  • Price {{item.Price}}
  • Size {{item.Size}}

{{item.BlacklistReason}}

This field is required

Service Options

No charge

Getting available dates...

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Choose the date on which you would like to arrange your collection. The courier will come to your chosen address on this date with a label and pick up your returns package.

Collection address

No charge

You will be required to print out a label and securrely attach it to your return package before dropping at a convenient drop-off point. You can view valid drop-off points below, click one to select it and then click continue.

Selected Drop-Off Location

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No drop-off location has been selected.

Drop-Off Locations

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  • {{item}}

Return Details

Personal details

Name

Address

Email

Day time phone number

Items to return

  • {{item.SKU}} - {{item.ProductDescription}} - x{{item.Quantity}}

Service option

Collection

The courier will bring a label to attach to your parcel, but you will also receive a label that you may want to print and attach to your parcel in advance.

Address

Postal

Your package can be returned via your local postal service. We will provide you will a postal label, which you can attach to your package and take to any post office. Please retain the proof of posting for reference.

Drop-Off

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By placing this return order you agree that you have checked the above information and that it is valid to the best of your knowledge. If any of the information is incorrect, please use the edit buttons to make amendments before continuing.

Payment

Please review the outstanding balance below and click Procced to payment to complete the transaction.

Amount to pay: {{model.ReturnsPortalPaymentModel.AmountTwoDecimalPlaces}} AED

Your payment was successful, click continue to complete your order.

Please wait...

Thank You

Thank you!

Your full package label is now available and had also been emailed to you.

You will need to package your item(s) carefully and to the best of your ability to prevent unwanted damage. Then you are required to print the label you have been provided with and attach it securely to the parcel. You will not be able to return your package without a physical label.

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  • Return Started

  • Picked Up/Recieved DropOff

  • In Transit

  • Out for Delivery

  • Delivered

When{{ item.Date | jsDate | date:"MMM d, yyyy h:mma" }}
Status{{ item.Description }}
Extra information{{ item.ReasonComment }}

Available countries and languages

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